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ATRF Corporate Values

ATRF Mission Statement

Working in partnership to secure your pension income.

ATRF Customer Service Statement

ATRF provides what you need the first time.

  • We listen to, and understand, your needs.
  • We provide accurate and timely information and benefit payments.
  • We deliver value-added investment performance.

ATRF Corporate Values

High-Quality Service

  • We are dedicated to providing high-quality service in everything we do.
  • We listen to customers and request their input on services provided.
  • We set measurable results for our services and evaluate our progress towards achieving those results.

Accountability and Responsibility

  • We are accountable and responsible for our actions and results.
  • We are responsible for cost-effective use of resources.
  • We expect our customers to be accountable for clarifying their needs, accepting their responsibilities and providing feedback on service provided.

Integrity and Fairness

  • We treat individuals and groups equitably and honestly.
  • We pursue mutual respect and dignity in our dealings with others.
  • We ensure our conduct is ethical and non-partisan.

Valuing Employees

  • We value and respect employees.
  • We value teamwork.
  • We treat employees fairly and consider them for available opportunities.
  • We support employee development and expect employees to be responsible for developing their skills and knowledge.
  • We foster an environment where employees can balance their work and family responsibilities.

 

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