ATRF Mission Statement
Working in partnership to secure your pension income.
ATRF Customer Service Statement
ATRF provides what you need the first time.
- We listen to, and understand, your needs.
- We provide accurate and timely information and benefit payments.
- We deliver value-added investment performance.
ATRF Corporate Values
- We are dedicated to providing high-quality service in everything we do.
- We listen to customers and request their input on services provided.
- We set measurable results for our services and evaluate our progress towards achieving those results.
Accountability and Responsibility
- We are accountable and responsible for our actions and results.
- We are responsible for cost-effective use of resources.
- We expect our customers to be accountable for clarifying their needs, accepting their responsibilities and providing feedback on service provided.
Integrity and Fairness
- We treat individuals and groups equitably and honestly.
- We pursue mutual respect and dignity in our dealings with others.
- We ensure our conduct is ethical and non-partisan.
- We value and respect employees.
- We value teamwork.
- We treat employees fairly and consider them for available opportunities.
- We support employee development and expect employees to be responsible for developing their skills and knowledge.
- We foster an environment where employees can balance their work and family responsibilities.