2025 Member Satisfaction Survey

Watch your email inbox in May to see if you receive an invitation from ATRF to complete our member satisfaction survey. This survey allows members like you to share your thoughts on your experiences with ATRF, which helps shape how we serve you in the future. 

The survey will be conducted through SurveyMonkey and focuses on key areas such as overall satisfaction, communication, online tools, and service experience. Responses will be anonymous, allowing members to provide open and honest feedback. 

 “We deeply value the trust our members place in us, and their feedback is key to helping us deliver the best possible experience. This survey gives us an opportunity to listen — really listen — to what matters most to them,” says Julie Joyal, VP, Pension Services. “It’s not just about measuring satisfaction; it’s about making meaningful enhancements that reflect our members’ needs and expectations.” 

We will survey samples of the membership every six months, so that eventually all members will be surveyed in a two-year period. This will allow us to get timely and continuous input from our members, leading to meaningful action planning in an evolving environment.  

The first group of randomly selected members will be invited to participate in this survey round, and those selected will receive an email with a secure link to the survey. If you are interested in participating in ATRF surveys, please ensure an updated, personal email address is on file.  

Survey results will help ATRF identify trends, track progress, and prioritize improvements that matter to members. Findings will be shared in future communications in the coming months. If you receive an invitation, we encourage you to take part. Your voice makes a difference, and we are always pleased to hear from you.