Sign In

COVID-19 Member and Employer Information

Updated December 8, 2020

ATRF is taking extensive measures to ensure members continue to receive their pensions, and that all ATRF members continue to receive necessary services during the COVID-19 global pandemic - while also ensuring ATRF staff remain healthy and safe.

These are unprecedented circumstances, but we've been working with Alberta teachers for decades, we've always been here for them, and that's not going to change. ATRF is considered an essential service and is still processing and paying member benefits.

We're prepared and ready to help.

ATRF Office

The ATRF offices are located in the Alberta Teachers' Association Building, which is currently closed to the public. ATRF staff will be working remotely and will not be available for in-person services at our office until further notice.

CRA Office Closures

Due to the closure of some Canada Revenue Agency (CRA) offices, approvals for past service pension adjustments are taking longer than anticipated. If you are purchasing service in conjunction with a pension application, ATRF will work with CRA to expedite any outstanding PSPA approvals. We appreciate your patience and you will not be penalized for any delays as a result of this situation.

(For Employers) ​Employer Termination Notices

Please continue to send all Employer Termination Notices to member@atrf.com and not to individual contacts at ATRF. This will ensure that the information provided on the form is actioned promptly while our employees continue to work remotely.

​(For Retired Members) CRA is Pausing Requirements to Pay

Please note that in alignment with information from Canada Revenue Agency (CRA), ATRF will not be withholding any amounts associated with CRA's Requirements to Pay (RTP). This will continue until such time as CRA advises ATRF to reinstate those deductions. The most current information can be found here - https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/payroll.html

Phone Lines

ATRF staff will continue to be available during regular business hours by phone. Please keep in mind that staff are working remotely and we are receiving an unusually high number of calls so your patience is greatly appreciated. ​

Online Services​

Online services will continue to be available, meaning members can apply for pensions, purchases, and terminations through the MyPension portal. This will ensure we are able to begin working on your file right away, even if there are interruptions to mail service. It also means that for members who apply for pensions through MyPension they will have a seamless experience and the entire process can be done online.

We will also continue to issue statements and packages through MyPension.
 

​Documents

Members can continue to fax and mail documents to ATRF as staff will be monitoring for both. 

ATRF will not be accepting in-person delivery of documents to our office until further notice. If members have documents that they believe they need to hand deliver they should call us to make alternate arrangements.


We strongly encourage members to use mail or fax rather than sending sensitive documents by email. ATRF is working on piloting a secure email feature. To send documents via email in a secure format, please reach out to ATRF and we will initiate the process.

​Email Communication

It is even more important now than ever before that members ensure they provide ATRF with a current email address that they will continue to have access to in the event that we need to email important information to members.  

 

ATRF Teacher Seminars and Interviews

All in-person field service seminars and interviews have been cancelled. However, our Pension Counsellors are still available to conduct interviews via telephone or videoconference. ATRF has also been working with school districts and ATA locals to provide online seminars by-request and will be offering ATRF-organized webinars to members in early 2021.

Ongoing

Please be sure to check this page and your MyPension portal to ensure you are aware of all the current information that may apply to you. 

© Copyright 2015, Alberta Teachers' Retirement Fund Board
Legal Information