Pension Operations Assistant

When you join the Alberta Teachers’ Retirement Fund (ATRF), you become a part of a high-performing and collaborative team. We are united in our mission to support and secure the pensions of Alberta’s teachers through diligent stewardship and are committed to our purpose-driven work. Committed to excellence, we are guided by our values in everything we do. At ATRF, you’re a part of a community devoted to making a meaningful impact in the lives of those who educate our next generation.

ATRF has an exciting opportunity for a detail-oriented and service focused individual to join our Pension Services team as Pension Operations Assistant in our office in Edmonton. Reporting to the Team Lead, Data & Employer Services, this position plays an important role in delivering timely, accurate, and courteous service to our plan members by supporting effective processing of member information and communications.

The Pension Operations Assistant provides essential administrative and member support by managing incoming communications and ensuring accurate and timely processing of information. This role is responsible for scanning and indexing incoming member correspondence, initiating appropriate workflows, and maintaining up-to-date and accurate member records. The Pension Operations Assistant also prepares and distributes requested forms and statements, manages returned mail, and provides administrative support to members and internal team members, contributing to a positive, efficient, and service focused member experience.

This role requires someone who can work effectively both independently and as part of a collaborative team, while managing multiple priorities and maintaining a high level of accuracy and attention to detail. Well-developed organizational and time-management skills along with the ability to perform efficiently in a fast-paced environment are essential for success in this position.

A more detailed job description is available.

Qualifications, Experience, and Capabilities

• High school diploma
• Additional certification (i.e. administrative certificate) or completion of relevant post-secondary coursework is considered an asset
• Minimum of two years of related experience in an administrative or office environment
• Excellent verbal and written communication skills
• Proficiency with standard office software, with demonstrated experience using Microsoft Office applications such as Outlook, Excel, Word, and Teams
• Demonstrated ability to maintain a high level of accuracy and attention to detail, including proficient data entry skills
• Ability to work both independently and collaboratively in a team environment
• Well-developed organizational and time management skills, with adaptability in a fast-paced office environment and recommend improvements.

What We Offer
ATRF’s unique offerings include competitive compensation, a comprehensive benefits package that includes coverage for health, dental, vision and a health/wellness spending account, a flexible work program, and a culture of continuous learning and professional growth.

At ATRF diversity is one of our core strengths. We are committed to providing a diverse and inclusive workplace where everyone feels valued and respected because of their uniqueness. We are an organization that takes pride in ensuring the people we hire and the culture we create reflects and celebrates diversity of thought, background, and experience.

Application Information
Individuals interested in being considered are required to submit a resume and cover letter, attention to resumes@atrf.com. The application deadline is May 13, 2026. Documents must be submitted as Word or PDF files only; other formats will not be accepted (i.e. links, zip files, etc.).

We thank all applicants for their interest; however, only those selected for an interview will be contacted. ATRF is committed to providing an inclusive and accessible application, recruitment, and selection process for all candidates. If you require accommodations at any point in the process, please let us know and we will make every effort to meet your needs.

The successful candidate will be required to complete a background check including educational verification, criminal record and a credit check. This is a full-time continuing position and requires the incumbent to be located in Edmonton, AB.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.