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Have some questions about your pension? We can help.

ATRF's Services

ATRF is available to answer your pension inquiries by phone, email, or the secure messaging feature on MyPension. If your questions are more complex, our knowledgeable pension counsellors are available for personalized appointments to discuss your pension with you. If you’d prefer the self-serve method, log in to MyPension to access a variety of services. ATRF also offers online webinars and in-person presentations at teachers’ conventions. Detailed information on all ATRF’s services can be found below.

If you have documents you wish to share with ATRF, consider using our secure email (which allows you to send encrypted attachments that only ATRF can open), or you can also mail or fax it.

Note: Extended health benefits are not offered by ATRF. To discuss these benefits, please contact your employer’s human resources personnel.

Personalized Appointments

In order to provide you with the most comprehensive and personalized service, and ensure all your questions are answered, ATRF is offering by-appointment meetings with pension counsellors either virtually through Zoom or in-person at our office.

Benefits of Making an Appointment

  • Appointments allow ATRF pension counsellors to familiarize themselves with your file.
  • Our counsellors can prepare personalized estimates for you, based on a variety of scenarios.
  • Appointments give you an opportunity to prepare any documentation ATRF may need to update your file or help you begin an application process.
  • Booking a meeting gives you time to prepare any questions you may have about your pension or application process.

How to Set Up a Meeting

To schedule an appointment with a pension counsellor, please sign in to MyPension and select “MyAppointment” in the member menu or call our office at 780-451-4166 or 1-800-661-9582. Our office hours are 8:30 a.m. to 4:30 p.m., Monday to Friday. The ARTF office is now open once again to members and the public for in-person services. Reception can be found on the 5th floor of Barnett House.

Some of the most popular topics that members ask us about include:

  • Reviewing their pension estimate(s) and the joint/single life pension options,
  • Exploring the option of purchasing service, and
  • Discussing the retirement application process.

Self-Serve Options

You can access the following information and services in MyPension 24 hours a day, seven days a week:

  • Personalized pension estimate
  • Plan member statement
  • Service purchase estimate
  • Update your personal contact information
  • Update your spouse/pension partner information
  • Update your beneficiary information
  • Secure messaging
  • Apply for your pension

If you haven’t registered for MyPension yet, signing up is quick and easy.

Webinars and Presentations


ATRF hosts webinars throughout the year. You can refer to this list of webinars currently available or sign in to MyPension. New dates and times will be added regularly.

To register to attend, please sign in to MyPension and select ‘Register for a Webinar’ in the Member Menu. If you have not previously registered for MyPension, you can view our tutorial video below the ‘Register’ button of this page or get more details on the MyPension Online Portal page.

ATRF Pension Seminars at Teacher’s Conventions

ATRF is usually invited to present “Your Pension Matters” at teachers’ conventions. Check your convention’s website to see if and when ATRF will be presenting at your convention. Our pension counsellors are also available to present a seminar on request (online or in-person), such as at an ATA Local event or a professional development day. Please contact us at with a tentative date and time and the name of your organization’s event.

Types of Webinars and Presentations

ATRF offers various presentations/webinars for members of the Teachers’ Pension Plans.

Steps to Retirement
This content is designed for teachers who are planning to retire during the current year or within the next few years. It provides detailed information about the Steps to Retirement application process, pension options, and forms.

Your Pension Matters
Primarily for mid-career teachers and includes information about beneficiaries, death benefits, purchasing service, and termination benefits.

Substitute Teachers
This information is designed specifically for career substitute teachers. It provides a general overview of the plan and detailed information about the eligibility requirements to qualify for a pension and purchasing substitute service.

New Members
This presentation/webinar is designed specifically for teachers that are new members of the plan. It gives a general overview of the plan, and also includes information about beneficiaries, death benefits, and MyPension.

Purchasing Service
This information is beneficial for all teachers that previously had an employer-approved or parental leave, taught as a substitute teacher, or have other purchasable service. This presentation/webinar is specifically about purchasing service.

Transferring Service
Provides detailed information about transferring service to or from a reciprocal transfer authority. This is a great webinar/presentation for teachers who have service in another eligible pension plan or who taught in another province.