ATRF is engaged in a multi-year modernization initiative called Project Lantern. This initiative is about assessing and modernizing how we deliver services to our members and employers for years to come.
Project Lantern is also about connecting with our members using a variety of channels, proactively, to meet their unique needs. An enhanced experience for members, employers, and ATRF staff is at the heart of Project Lantern.
Over the years this work has evolved from assessing and making changes to our business processes, to now taking the knowledge we’ve gleaned and applying it to enhancements to current and new technology that will be used to serve our employers and members. This work breaks down into four major technology projects.
- The Employer Portal: A modern web-based employer portal will replace the current ATRF-CS application which was originally built in the 1990s. Work has already begun on this project. More information will be shared with our school boards later in 2023.
- The Pension Administration System (PAS): The largest project of the four deals with the replacement of our pension engine, or PAS, which holds member data and calculates benefits. This crucial software must be integrated into nearly all of our administration applications. It is the hub of everything we do, and it will take the longest to complete. While preparation for the project has begun, the implementation will officially begin in late 2023 or early 2024.
- MyPension: The ATRF member portal MyPension will be modernized and enhanced. This will result in a more user-friendly experience for members, with added functionality and integrations. The exact timing of this work has not been determined, but we will share more information when it’s available.
- The Customer Relationship Management System (CRM): ATRF will be acquiring a CRM which will enable us to offer enhanced service to members, making their experiences with ATRF as seamless and smooth as possible. We will share more information as this project progresses.