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This page brings together member feedback collected to highlight common themes and trends in member experience over time.

Member feedback is essential to understanding what’s working well and where we can improve. We genuinely appreciate the time and effort that members put into sharing their perspectives, experiences, and ideas. Their input helps guide improvements, identify emerging issues, and ensure our work continues to reflect member needs.

This page brings together feedback from past member surveys to highlight common themes and trends in members’ experiences over time.

It provides a high‑level view of what we are hearing from members, with insights drawn from both quantitative results and qualitative results, such as written comments. Feedback is reviewed and summarized collectively to better understand patterns and priorities.

Overview of Results from the Fall 2025 Member Survey

In fall 2025, ATRF launched its latest member survey, inviting 17,575 members with email addresses to share feedback on their experiences. The survey saw strong engagement, with 2,770 members responding — a participation rate of 17%. Results continue to highlight strong levels of satisfaction across key areas.

Top Themes in Member Comments

MyPension
Generated 25% of comments, including many constructive suggestions about challenges logging in or registering.

Communications
Communication materials and channels accounted for 19% of comments. Over two‑thirds related to the public website (atrf.com), with members indicating they had challenges finding information.

Customer Service
Interactions with staff and customer service comments were positive and accounted for 18% of overall comments.

Annual Report
Comments about the ATRF Annual Report accounted for 18%, including requests for greater simplification, summarization, and interactivity.